EDT 502 Unit 2 Discussion Post

 EDT 502 Unit 2

Overview:
So, I have a couple things to say about Spacely Sprockets and George "Jetson" having had previous experience with this bunch of Misfits, and although Cogswell's Cogs is a serious Competitor.  Spacely Sprockets is trying to compete and it looks like they have shortened their development cycle in such a way that they haven't had time to train their staff in the new product development cycle.  First off the Product Manager or the Program Manager should be ashamed of themselves for not including a training cycle in the project plan. Secondly although I hate to say anything bad about any employee who works inside of the same company, namely Spacely Sprockets, but George's Son Elroy really should be the individual running the training and the help desk.  His aptitude for technology far exceeds most of the current Staff at our company.

There are many resources available through Rosie's training Program which should have been consulted both before and after the new product was rolled out but as I said even though the resources are available it takes initiative from the employee to pursue the knowledge required before learning on the subject can occur.  Encouraging this learning behavior could be as valuable as the training itself.  That's why I encourage the training at home, through Rosie, George Jetson's personal assistant, in a lower stress environment.

My Recommendations are two fold.  
First, upgrade RUDI the atomic Supercomputer of Georges. Or have RUDI upgrade himself as the case may be.  Have Elroy re-patch RUDI again to bring him current.

Second,  develop a product training program. Upgrade to Mechano Maid 2000 or more fully Utilize Rosie.  There are also other options. Get Henry Orbit to teach a class.  Or once RUDI is fully patched and brought more current, Utilize RUDI, George's atomic supercomputer to teach a class on the new product.

Following these recommendations George might finally understand some of the products he is troubleshooting, and Mr Spacely would surely see his ticket times go from the current 10 minutes down to the desired performance level of 5 minutes, restoring  his point of pride in the customer service department.

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